Support

Something not working, a question, an idea for the app? Write to us at hello@wasabi-interactive.com: every message is read and answered by the people who make Kanapup.

Contact

To help us fix a problem quickly, tell us your phone model, its system version, the version of the app (shown at the bottom of the app's settings, under "About") and what you were doing when the problem happened. A screenshot helps too.

Frequently asked questions

Where is my progress stored?

On your device only. There is no account and no cloud sync, so uninstalling the app or clearing its data erases your progress, and it does not carry over to another phone.

How do I change the language?

Kanapup follows your phone's language when it speaks it, and uses English otherwise. Pick another one under "Language" in the app's settings (the cog on the home screen).

Why is a kana locked?

The chart opens row by row: once every kana of a row has reached "good" in the exercises, the next row unlocks. Tap a locked kana to see how the three mastery colors work.

I hear no sound

Check your phone's media volume and its silent mode. Every recording is bundled with the app, so no connection is needed to play them.

How do I switch off the usage statistics?

In the app's settings, turn off "Anonymous usage statistics". What is sent, and why, is described in theprivacy policy.